jigsaw Platform Privacy Notice

This page describes what we collect when you use jigsaw and how we keep that data protected. We collect personal information — your name, government ID number, phone number, and email — during account creation and identity verification. We also collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. All data is encrypted, stored separately from gaming activity, and never shared with third parties except payment processors and authorities as required by law.

Our jigsaw privacy commitments reflect our responsibility to account holders across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. We do not sell your data. We do not use your data for marketing beyond account notifications (deposit confirmations, withdrawal status, game settlement alerts). We comply with requests from relevant authorities to disclose account information as required by law. You have the right to request access to your personal data, request corrections, and request deletion of your account and associated data.

Our jigsaw privacy practices are transparent and straightforward — we explain what we collect, why we collect it, how long we keep it, and what rights you have. If you have questions about how we handle your personal information, our support team is available via email and in-app chat in English and local languages.

What Information We Collect on jigsaw

We collect information in three categories: account creation data, payment data, and activity logs. When you open a jigsaw account, we collect your full name, date of birth, email address, and phone number. During identity verification, we collect your government-issued ID number (KTP, SIM, or passport number) and a selfie photo confirming your identity. This information is mandatory — we cannot create your jigsaw account without it.

When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect your transaction reference number, the amount, timestamp, and which payment method you used. We do not store your payment credentials (e-wallet PIN, bank password, card details) — those are handled directly by the payment provider's system. Our jigsaw system records only the fact that a transaction occurred and whether it settled successfully.

We collect activity logs of your gaming and betting on jigsaw — which games you play, which bets you place, match IDs, stake amounts, and outcomes. We also log your login times, IP addresses, and device information (Android or iOS, app version). We use these logs to prevent fraud, investigate disputes, and understand platform usage patterns.

How We Use Your Data on jigsaw

We use your personal information to operate your jigsaw account — authenticate your login, process deposits and withdrawals, settle wagers, and provide customer support. We use your email and phone to send account notifications: deposit confirmations, withdrawal status updates, game settlement alerts, and support responses. We use your IP address and device information to prevent fraud and identify suspicious login attempts.

Our jigsaw system analyzes activity logs to detect patterns of abuse (bonus stacking, collusion, self-dealing) and to prevent money laundering and problem gambling. We do not use your data to build marketing profiles or sell to advertisers. We do not share your data with third-party marketers. Our jigsaw notifications are transactional only — we do not send promotional emails or SMS without your explicit consent.

We may be required by law enforcement or financial regulators to disclose your account information, identity documents, transaction history, and activity logs. We comply with lawful requests from Indonesian authorities and relevant international agencies. If we receive a legal demand for your data, we notify you unless law forbids it.

Third Parties and Data Processors

We use third-party payment processors to handle deposits and withdrawals. When you use mobile banking, local payment, online payment, e-wallet, or mobile banking, your payment data flows through that provider's system — we do not store or access your credentials. local payment transfers route through the online payment operator. e-wallet, mobile banking, local payment, and online payment virtual-account transfers route through each bank's system. Our jigsaw platform receives only the transaction confirmation and reference number, not your banking credentials.

We use third-party hosting providers to store our jigsaw servers. Our servers may be located outside Indonesia, which means your data may be processed outside your jurisdiction. We ensure all hosting contracts include strong data-protection obligations. We use encryption in transit and at rest to protect your data from unauthorized access.

Your Rights Regarding Your jigsaw Data

You have the right to request access to all personal information we hold about you on jigsaw. Contact our support team with your account number and we provide a complete export of your data within our standard response window — typically within 5–10 business days. The export includes your account details, deposit and withdrawal history, gaming activity, and any communications with our support team.

You have the right to request corrections to your personal information if any details are inaccurate (for example, if your email address changed). You have the right to request deletion of your jigsaw account and all associated personal data, except where we are required to retain data by law (identity documents for 5 years, activity logs for 7 years, transaction records per banking regulations). Data subject requests are processed within our standard window and are subject to reasonable verification requirements.

You also have the right to object to specific uses of your data — for example, if you do not wish to receive any notifications, you can request that we disable all non-transactional emails and SMS. We comply with objection requests within our standard window. Note that disabling notifications may impact your ability to receive important account alerts (withdrawal status, game settlement results).

Security and Account Protection

Our jigsaw platform encrypts all data in transit using TLS 1.2 or higher. Personal information and payment data are encrypted at rest using AES-256 encryption. Identity verification documents (ID copies and selfies) are stored on a separate, highly restricted server. We use industry-standard authentication (username/password) and offer optional two-factor authentication via OTP or biometric verification on your phone.

We do not store your gaming balance on your device — all balance information is held on our jigsaw servers and synchronized each time you log in. If your phone is lost or stolen, a thief cannot access your account or funds without your login credentials. We recommend enabling two-factor authentication and keeping your password confidential. If you suspect unauthorized access, contact our support team immediately and we will freeze your account pending investigation.

Changes to Our Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We notify account holders of material changes via email and in-app notification. Your continued use of jigsaw after notification of changes constitutes your acceptance of the updated notice. If you do not agree with changes to our privacy practices, you may close your account and request deletion of your data per the process described above.

Our jigsaw Commitment to Data Protection

We at jigsaw take data protection seriously and operate with transparency about how we handle your personal information. We do not sell your data, use it for marketing beyond transactional notifications, or share it with third parties except payment processors and authorities as required by law. Your jigsaw account balance and gaming history are protected in encrypted systems separate from our operational infrastructure. All deposit and withdrawal transactions are logged and auditable, ensuring transparency and accountability.

• We encrypt all personal data in transit and at rest using industry-standard protocols.
• We retain identity documents for 5 years after account closure; activity logs for 7 years.
• We process data-subject requests (access, correction, deletion) within standard response windows.
• We comply with lawful requests from authorities to disclose account information.
• We do not use cookies for tracking or advertising — only for session management and language preferences.
• Our support team is available via email and in-app chat to answer questions about our privacy practices.

If you have questions about our privacy notice or wish to exercise your rights regarding your personal data, contact our jigsaw support team. Provide your account number and a clear description of your request. We respond within our standard window — typically within 5–10 business days for complex data requests. Our commitment is to be transparent, responsive, and protective of your information across all jigsaw services and all supported jurisdictions.