jigsaw Casino & Sportsbook Service Notice
Our jigsaw platform provides online entertainment services — football betting on Liga 1 and Piala Indonesia, live-dealer casino tables, slot games, and esports markets — available only in jurisdictions where local law permits such services. We do not offer our services in jurisdictions where online wagering is prohibited, and account holders are responsible for verifying that access and use comply with their own jurisdiction's laws.
This legal notice clarifies the geographic scope of our jigsaw operations, the eligibility requirements for account holders, our data protection commitments, and how we handle jurisdiction-related inquiries. We operate transparently within the legal frameworks of supported regions and comply with requests from relevant authorities to restrict or close accounts in non-permitted areas.
If you have questions about jigsaw service availability in your location, your eligibility to use our platform, or any aspect of this notice, our support team is available via email and in-app chat in English and local languages across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other major Indonesian cities.
Service Availability and Jurisdiction Notice
Our jigsaw platform is available only where applicable law permits online gaming and sports betting. We do not operate in jurisdictions that prohibit online wagering, gambling, or betting services. Account holders are solely responsible for determining whether access to and use of jigsaw complies with the laws of their own jurisdiction. We ask all users to verify legal compliance before opening an account.
If you access jigsaw from a jurisdiction where our services are prohibited, we may restrict your access, suspend your account, or close it without notice. We cooperate fully with relevant authorities and comply with requests to investigate accounts, restrict access, or freeze balances. Our jigsaw policy does not permit account opening in jurisdictions where we cannot legally operate.
Account Eligibility and User Responsibilities
To open an account on jigsaw, you must meet all of the following conditions: (1) you are at least 18 years of age; (2) you have the legal capacity to enter into binding contracts in your jurisdiction; (3) you are not a resident of, and do not access jigsaw from, a prohibited jurisdiction; (4) you are not listed on any sanctions list or subject to legal restrictions that would prohibit your use of our services; (5) you will use your account only for personal entertainment purposes, not for commercial resale or fraudulent activity.
By opening a jigsaw account, you represent and warrant that you meet all eligibility requirements and that your use complies with applicable law. You are responsible for maintaining the accuracy of your account information and for notifying us immediately of any changes to your jurisdiction or legal status that would affect your eligibility to use our platform.
Payment Methods and Regional Support
Our jigsaw platform supports payment methods specific to Indonesian users: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet unified QR scanning, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). These payment methods are available only to account holders in supported jurisdictions. If we identify that deposits or withdrawals are being processed from a prohibited jurisdiction, we may reverse transactions and close your account.
Our jigsaw support team is available to assist with deposit and withdrawal inquiries in English and local languages. Response windows vary but typically occur within hours during business days. During Idul Fitri, Idul Adha, Imlek, and Nyepi holiday periods, response times may extend by one additional business day.
Data Protection and Privacy
Our jigsaw platform protects your personal data using industry-standard encryption and secure storage practices. Your account information, identity verification documents, and payment credentials are stored separately from your gaming activity. We do not share your personal data with third parties except as required by payment processors or relevant authorities.
For a complete explanation of how we collect, use, and protect your data, please refer to our Privacy Policy. You may request access to your account data, request corrections, or request deletion by contacting our support team. All such requests are handled within our standard response window.
Account Closure and Non-Service Notice
We reserve the right to refuse service, restrict access, or close accounts at any time if we identify: (1) non-compliance with these terms; (2) access from a prohibited jurisdiction; (3) suspected fraudulent activity; (4) violation of applicable law; (5) suspicious payment patterns or money-laundering risk. If we close your account, we process any remaining balance as a final withdrawal within our standard window.
If you no longer wish to use jigsaw, you may close your account at any time by contacting our support team. Upon closure, any remaining balance will be withdrawn to your original payment method within our standard processing window.
Compliance with Regulatory Requests
Our jigsaw platform complies fully with requests from relevant authorities, law enforcement, and regulatory bodies to provide account information, restrict access, freeze balances, or terminate accounts. We do not notify users before compliance with such requests unless legally permitted to do so. We maintain records of all account activity, deposits, withdrawals, and gaming transactions as required by applicable law.
If you have received a notice that jigsaw services are not available in your jurisdiction, we ask that you cease using our platform immediately. Continued access from a prohibited jurisdiction may result in account closure and forfeiture of balances without notice.
Service Scope and Limitations
Our jigsaw platform provides access to football betting (Liga 1, Piala Indonesia, international tournaments), live-dealer casino games (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All game categories and betting markets are available only in jurisdictions where our services are legally permitted. We do not permit account access via VPN, proxy, or other tools designed to circumvent geographic restrictions — doing so may result in account suspension or closure.
Contact for Legal Inquiries
If you are a legal representative, regulatory authority, or government agency with questions about jigsaw operations, compliance, or service availability, please contact our legal team via email. Provide your name, title, organization, and a detailed description of your inquiry. Our team responds to all official inquiries within our standard response window.
- Our jigsaw services are available only where local law permits online gaming.
- You are responsible for verifying compliance with your jurisdiction's laws before opening an account.
- We do not provide legal advice regarding your local gaming or betting laws.
- We comply fully with regulatory requests to restrict, investigate, or close accounts.
- Account closure may occur without notice if we identify non-compliance with this notice or applicable law.
- Our support team is available in English and local languages for questions about service availability and account eligibility.
This legal notice represents our commitment to transparent, law-compliant operations. Our jigsaw platform operates only where legally permitted and requests all account holders to verify jurisdiction compliance before use. If you have any questions about this notice or your eligibility to use jigsaw, contact our support team immediately.